Terms and Conditions | EMMKAY INDUSTRIES
Last updated: February 2026
These Terms and Conditions govern your use of the emmkayindustries.com website and any business transactions with EMMKAY INDUSTRIES. By using our website or placing an order, you agree to these terms.
About Us
EMMKAY INDUSTRIES is a manufacturer of precision tablet dies and punches, located at C-93, Mangolpuri Industrial Area, Phase 1, New Delhi, India - 110083.
Website Use
The content on this website is for general information and business inquiry purposes
We make reasonable efforts to ensure accuracy, but do not guarantee that all information is complete or current
Product specifications, dimensions, and technical details are subject to change without notice
Images are for illustration purposes and may not represent exact product appearance
Order Cancellation
Orders cannot be cancelled once the production process has started
Production typically begins immediately after drawing approval (for custom tooling) or order confirmation (for standard tooling)
If you need to cancel an order, contact us immediately at info@emmkayindustries.com or +91-9810015044
Cancellation is only possible before production begins
Quotations and Orders
All quotations are valid for 30 days from the date of issue unless otherwise stated
Prices are subject to change based on material costs, quantity, and specifications
An order is confirmed only after we provide written acknowledgment (via email or official purchase order)
Custom tooling orders require design approval before manufacturing begins
Minimum order quantities are applicable.
Payment Terms
Payment terms are agreed upon at the time of order confirmation
For new customers, advance payment or payment against proforma invoice may be required
For international customers payment details will be share
For established customers, credit terms may be available as mutually agreed
All prices are quoted in Indian Rupees (INR) unless otherwise specified
GST and applicable taxes are additional unless stated as inclusive
International Customers:
Payment can be made using platforms like PayPal, Wise, Stripe, and other international payment methods
Payment details and instructions will be shared during email conversations
Currency conversion and transaction fees may apply as per the payment platform's terms
Delivery and Shipping
Standard tooling: 7-15 working days from order confirmation
Custom tooling: 10-21 working days from design approval
Expedited manufacturing is available for urgent requirements (additional charges may apply)
Shipping charges are additional and depend on destination and shipping method
We ship across India and internationally to North America, Europe, Asia, Middle East, Africa, and other regions
Risk of loss transfers to the buyer upon dispatch from our facility
International shipments: Customs duties and import taxes are the responsibility of the buyer
Quality and Warranty
All tooling is manufactured to agreed specifications and undergoes quality inspection before dispatch
Material certificates, hardness reports, and dimensional inspection reports can be provided on request
We warrant that our products are free from defects in material and workmanship
Warranty claims must be reported within 30 days of receipt with supporting evidence
Warranty does not cover normal wear, misuse, improper storage, or damage during use
Our liability is limited to replacement or repair of defective tooling at our discretion
Returns and Replacements
All sales are final once production begins. Returns are only accepted in case of quality issues.
Quality issues:
If you observe quality issues with the tooling (manufacturing defects, dimensional inaccuracies, or performance issues during use), contact us within 30 days of receipt
Provide photos, description of the issue, and details of how the tooling was used
Quality issues will be evaluated, and defective tooling will be replaced or repaired at no additional cost
Return shipping costs are the responsibility of the buyer
No returns for:
Change of mind or order placed in error
Standard tooling in unused condition
Custom tooling manufactured to approved specifications
Tooling damaged due to improper use or machine setup
For complete details, see our [Shipping and Returns Policy]
Intellectual Property
All content on this website (text, images, logos, designs) is the property of EMMKAY INDUSTRIES
Custom tooling designs created for customers remain confidential
We do not manufacture tooling that infringes on third-party patents or trademarks
Limitation of Liability
EMMKAY INDUSTRIES shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the value of the specific order in question.
